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Frequently Asked Questions

Q:  Do you ship chocolates year round?
A:  No, chocolates are available for shipment October through May.
 
Q:  Do you ship to a P.O. Box?
A:  Yes. When using a P.O. Box, delivery is made by the U.S. Postal Service.
 
Q:  How do I change my address for a catalog?
A:  You can change your address by contacting us via e-mail at customerservice@priester.com or by phone at 1-800-277-3226. Be sure to give your old address as well as the new address.
 
Q:  Do you ship year round?
A:  Yes, all items (except chocolate) are available year round.
 
Q:  When are fresh crop pecans available?
A:  Usually, around the first week of November.
 
Q:  What are your operating hours?
A: 

Order 24 Hours A Day

7 Days A Week 

1-800-277-3226

 

For Christmas arrival on orders placed after December 15th ask for our RUSH delivery.

For Customer Service please call M-F 8 a.m. to 4:30 p.m. CST  1-866-477-4736.

 
Q:  What are your shipping policies?
A:  All prompt orders are shipped 2 business days after the order is received. Deferred shipments are sent to arrive per your request.
 
Q:  What is the product guarantee?
A:  All products carry the 100% satisfaction guarantee.
Q: How do you package your gift shipments?
A: Click here for several examples of the Gift Packaging.
 
Q:  What is our privacy policy?
A:  Click here for the Priester's Pecan Company Privacy Policy